I spent a lot of time looking for a quality hot tub that would last and made a great decision. I invested in a Hot Springs “High Life” 6 person hot tub from Ocean Spray. Well folks, it was delivered and installed October 26th 1996- you got it-over 25 years ago!! It has been well used year round outdoors. In that time, 3 service calls-nothing major. Last call was in Dec. 2020 – 6 hours before the cold when I checked temperature and noticed the temperature went down. I spoke to “patient” Joe who told me what the problem was after I did a few tests myself. He turned me over to Miranda who made sure I really needed the servicing and within 2 hours they sent their tech Tom. In an hour, hot tub fixed and cost was extremely fair. It became almost a reunion since Joe and Tom are the same people I dealt with 24 years ago. Without a doubt, the best investment I have ever made was dealing with a great company who provide the best quality hot tubs and professional service in the industry!! Honest people to deal with and their products are the best!!! Thank you so much.